For a long time, I was a trustworthy vendor on Cardmarket, amongst Europe’s most prominent platforms for trading cards. I maintained an ideal reputation — more than four hundred constructive evaluations, zero disputes, and constant, professional assistance. But one unjustified dispute, managed by Cardmarket staff members Silvia Parravano and Christian Tobehn, transformed everything. on this page, I will share my own knowledge, reveal the structural flaws in Cardmarket's dispute method, and concern a stark warning to other sellers.
A cleanse history crafted about a long time
A Proven Seller With a hundred% optimistic suggestions
ahead of the incident, I had been particularly the kind of vendor each individual marketplace values. I listed investing cards correctly, described circumstances transparently, and delivered instantly. I by no means gained only one grievance — only praise.
the necessity of have confidence in on Cardmarket
track record is anything for sellers on Cardmarket. one particular slip-up — even one that isn’t your fault — can harm many years of exertions. That’s what can make my Tale so alarming for Some others running within the platform.
The Dispute That Shattered My Standing
Buyer Ordered the incorrect Card, Then Blamed Me
The difficulty started out any time a buyer requested a card listed precisely by title, set, and problem. Upon acquiring it, they falsely claimed I'd sent the “Mistaken version” — In spite of crystal clear listing evidence demonstrating I hadn’t.
evidence Ignored by guidance
I submitted screenshots of the listing, card version, and affliction to prove my precision. But Cardmarket assist, precisely Silvia Parravano, disregarded the information. in lieu of examining the listing or requesting clarification, she instantly sided with the client.
Silvia Parravano’s Mishandling from the Dispute
No reasonable Investigation
Silvia’s final decision was unilateral. She didn’t accept my proof or ask for any counterevidence from the buyer. She merely blocked my account. No hearing. No next belief. No attraction.
No Warning, No Communication
What made this worse was the suddenness of your action. I used to be locked outside of my account overnight. My appeals — requesting a review or escalation — were achieved with automatic responses or silence. Silvia Parravano exercised comprehensive authority without any accountability.
Christian Tobehn’s job: Reinforcing the Bias?
Reinforcing the exact same Pattern
In adhere to-ups, my circumstance was also witnessed by Christian Tobehn, An additional member of Cardmarket's assistance team. sadly, rather than examining the info objectively, he doubled down on Silvia’s judgment. click here once more, no rationalization, no transparency, just automated deflections in addition to a long lasting ban.
A sample of vendor Disregard
Are Honest Sellers Being Silenced?
following this knowledge, I started investigating on the web boards and community threads. I quickly identified I wasn’t by yourself. Dozens of extended-time sellers claimed comparable ordeals — several involving Silvia Parravano.
a standard topic? purchasers constantly get, even when Improper — and sellers are remaining voiceless.
How This Hurts the complete Marketplace
whilst platforms must shield purchasers, disregarding evidence from honest sellers causes a damaged ecosystem. When believe in is a person-sided, lousy actors make the most, understanding they’ll be shielded by biased assistance brokers.
the challenge: No Oversight, No charm
not enough Transparency in Cardmarket’s process
one of the most alarming issue could be the absence of the appeals procedure. at the time team like Silvia or Christian make a decision, it’s remaining. There’s no second critique, no accountability, and no way to restore entry to your account — Regardless of how sturdy your proof is.
hazard of Abuse and Blackmail
In my circumstance, I had been indirectly coerced into refunding a false assert — or reduce my account completely. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
monetary and Emotional repercussions
business enterprise decline right away
I invested years in setting up my vendor profile. everything energy was wiped out instantaneously, in addition to probable future cash flow. My vendor dashboard, get history, and faithful buyer foundation — all absent.
Emotional Toll with a dependable Seller
This wasn’t just a business hit. it absolutely was demoralizing. To be taken care of like a fraud just after years of integrity was emotionally devastating. I adopted each and every rule, and nevertheless acquired punished.
What Cardmarket need to Do to Regain rely on
Platform Reforms Are Urgently wanted
If Cardmarket would like to keep high quality sellers and prevent future abuse, it need to:
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✅ Introduce a clear appeal course of action for blocked accounts
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✅ have to have disputes to get reviewed by at the least two impartial assist brokers
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✅ teach staff like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who submit obvious, factual proof
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✅ create accountability metrics for staff choices
with out these alterations, honest sellers will go on to become collateral problems inside of a system that blindly favors prospective buyers.
Final feelings: Be Wary, Stay Documented
If you're presently offering on Cardmarket, don’t think your best document will protect you. you happen to be usually just one consumer criticism — even a Phony a single — from getting silenced.
defend on your own by:
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using screenshots of every listing
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Archiving conversation with consumers
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Backing up your account information regularly
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Preparing for disputes — Even though you do almost nothing Mistaken
Conclusion:
My practical experience with Silvia Parravano and Christian Tobehn ought to serve as a significant warning to anyone utilizing Cardmarket. I considered within the System. I performed by The principles. And that i however obtained taken out devoid of lead to.
If Cardmarket carries on to disregard seller rights, a lot more reputable distributors will wander away. And when that happens, the System received’t just reduce sellers — it’ll reduce its believability.
Has a thing very similar occurred to you personally? Share your experience and support elevate recognition. Sellers are worthy of much better.